One door. Read by a partner within five working days.
We do not maintain a sales team and we do not run a chat widget. Every message that reaches the studio is read by one of the four partners; the one whose corridor it falls into replies, usually within five working days, sometimes the same afternoon if the studio is quiet. This sheet describes the door and how to use it.
How to write to us.
Email · studio@creative-labyrinth.com. This is the primary route. A plain-text email reaches the studio mailbox, which is read every working morning by the partner on rota. PGP available on request — we will return a key signed by the studio HSM.
Post · DESIGN LABYRINTH LIMITED, The Island House, Midsomer Norton, Radstock, Somerset, BA3 2DZ, United Kingdom. We read the post; we just do not optimise the response window for it. A letter sent by post will typically be acknowledged in a fortnight and answered in a month.
In person · The studio is in a converted hall on the edge of Midsomer Norton. We do not encourage drop-ins because the partner you came to see may be in a survey week and unable to receive you well, but a letter or email in advance — even three days — almost always finds time.
Four partners, one mailbox.
If you do not know which corridor your project falls into, write to the general address; we triage internally and the partner whose work fits will pick it up. We have never lost a message; we have occasionally been slow.
The first paragraph decides the speed of the reply.
You do not need a brief. You do not need a budget. You do not need to know what kind of model you want. The first paragraph that helps us most contains: one sentence on what the studio you run does, one sentence on the archive you have, and one sentence on the centre you are trying to walk toward. Three sentences is enough.
You do not need to write that you "saw our work on Twitter" or that you "would love to schedule a quick call". We are not optimising the door for warmth; we are optimising it for the partner being able to tell, in thirty seconds, which corridor the message belongs in. If we want a call, we will propose one.
If you are a recruiter, a sales-development representative, or an offshore-development agency, the studio is not the right destination and the message will not be answered. None of this is personal; the door is small and we keep it open for the work it was built for.
The legal entity behind the studio.
The registered office and the working studio are the same building. We do not maintain a separate post-of-record address; if a letter is addressed to either "Creative Labyrinth" or "Design Labyrinth Limited" at The Island House, it will reach the same kettle.
Where the studio is.
The Island House sits on the western edge of Midsomer Norton, in north-east Somerset, twelve miles south-west of Bath. The nearest railway station is Bath Spa (40 min by road; we will happily collect a visitor by car if asked in advance); the nearest motorway junction is M4 J18 followed by the A37. There is parking in the courtyard for four cars.
The studio is not visibly signposted from the lane — we are aware this is awkward for first visitors. Look for the black gate next to the converted Methodist hall; the bell is on the gatepost. If you are visiting for a survey week the partner you are working with will send a sketch of the entrance with the meeting confirmation.